Privacy Policy

Effective Date: October 28, 2023

1. Overview 

This Privacy Policy is designed to help you learn about our privacy practices and understand your privacy choices when you use this site and services. 

This Privacy Policy applies to your personal information when you visit this Site or use the Services.  This Privacy Policy describes how we may collect, store, process, share, and transfer your Personal Information when you visit this site or use the services.

If you have questions about our privacy practices that are not addressed in this Privacy Policy, please contact us at support@botcoinex.com.

This Privacy Policy is incorporated by reference into all terms of service offered on the website or services. By using the services, you agree to the terms of this privacy policy. If you do not agree with or are not comfortable with any aspect of this privacy policy, you must immediately stop using the services.

If you agree to this Privacy Policy, your personal information collected by us prior to the date of acceptance will also be subject to this privacy policy.

2. Definitions

  • “ Account ” means the user’s account on this website and application.
  • “ Personal Information” means personal information that can be associated with an identified or identifiable individual. “Personal Information” may include name, mailing address, telephone number, email address, financial account information, account number, date of birth, and government-issued identification information (e.g., driver’s license number, national ID, passport, and Taxpayer Identification Number). Personal Information does not include information that does not identify a specific user.
  • “ Services ”: Any website, any API Tool (as defined below), or mobile applications (“Application(s)”) owned or operated by us, and all services, features, functions, and content provided through the website, API Tools, or Application, including: (i) all digital asset platforms and tools that enable the purchase and sale of supported digital assets; and (ii) hosted digital wallets for storing digital assets.
  • “ Site ” means this website at www.botocinex.com and our mobile applications, our official social media platforms, or other online properties where we offer the services.
  • “ User ” means users who have successfully registered on this website or application.

3. What Personal Information Do We Collect?When you visit our sites or use the Services, we may collect information about you, including:

  • Information About You from Third-Party Sources: We may collect information from third-party sources, such as public databases, authentication partners, and credit bureaus, to the extent permitted by law. Such information may include your name, account number and/or customer ID with a third party, address, job position, public employment profile, credit history, your status on sanctions lists maintained by public authorities, and other relevant data.

  • Other Information We Collect Regarding Your Use of the Services:

We may collect additional information from or about you when you communicate with us, contact our customer support teams, or respond to a survey, including your email address, phone number, and postal address. This information will be collected to maintain communication with you and provide the services.

4. How We Process Personal Information?

We may process your information for the following purposes:

  • We process to operate the website and application and to provide the services, including:
    • Generally managing individual information and accounts;
    • Verifying your access to your account;
    • Communicating with you about your account and transactions;
    • Providing a personalized experience and applying the preferences you have requested;
    • To keep your account information up-to-date and to carry out transactions.
  • To manage our business needs, such as monitoring, analyzing, and improving the performance and functionality of the services and the web and mobile application; ensuring quality control and staff training; developing new products and services; and enforcing our agreements with third parties;
  • To manage risk and verify your identity. We may use Personal Information to enhance security, monitor and verify service access, combat spam or other malware or security risks. We process this information to prevent potentially prohibited or illegal activities. Please enforce our terms of service.
  • To facilitate services provided by third parties. We do not share your information with third parties, although if you choose to provide any service directly to you by that third party.
  • To market the services and products of businesses and services that are not affiliated with you. We may also Process your personal information to uniquely tailor marketing content, advertisements, and offers, and specific services or site experiences to better match your interests on the site.
  • To Provide Personalized Services. We may use your personal information and other information collected in accordance with this privacy policy to provide a targeted image, feature, or deliver targeted offers in accordance with your communication preferences.
  • Including complying with all applicable laws and regulations, complying with our obligations, and enforcing our terms of service.
  • Providing customer support, for example, responding to your requests, resolving disputes, and troubleshooting.
  • Other uses. We may use personal information for any other purpose disclosed to you at the time you provide the information or with your consent.

5. How We Use Cookies and Tracking Technologies?

When you visit the Site or use the Services, we may use cookies, pixel tags, local storage, and other tracking technologies (collectively, “Cookies”) to automatically collect information through the Services for the following purposes: (1) To recognize a user, to customize you as a user and your online experiences, the services you use, and other online content and advertising; (2) to measure and analyze the effectiveness of promotions; (3) To help us understand how our users use and interact with the services, so that we can improve them and provide you with enhanced functionality when using the services; and (4) to reduce risk, prevent potential fraud, enhance security, and promote trust and safety across this website, mobile application and services.

If you wish to opt out of the technologies we use on the Services, you may do so by blocking, disabling or deleting them to the extent permitted by your browser or device. However, certain aspects and features of the services and this site or application can only be obtained through the use of cookies; therefore, if you choose to disable or reject cookies, the services may not function properly.

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. Please note that we do not currently respond to or honor DNT signals as no uniform standard for responding to such signals has been adopted.

6. Do We Share Personal Information?

We may share your personal information or other information about you with others as consistent with this privacy policy. We may share your personal information or other information for the following reasons:

With other members of our corporate family: To provide services you have requested or authorized; to manage risk; to help detect and prevent potentially illegal and fraudulent acts and other violations of our policies and contracts; to help us manage the availability and connectivity of Services and communications.

With third parties who provide services to us: We may share Personal Information with third party service providers who perform the Services and functions at our direction and on our behalf. These third party service providers may, for example, provide services to you, verify your identity, assist in processing transactions, send you advertisements for the Services, or provide customer support. By using the Services, you agree and consent that third party service providers have the right to collect, process, and store your personal information.

To protect us or others with other third parties, we may share information about you with other parties for our business purposes, including:

  • Protecting a person’s vital interests;
  • Protecting our property, services and legal rights;
  • To help assess and manage risk and to prevent fraud related to the use of websites or services, including fraud against us, our users, and our business partners, strategic initiatives, or other individuals;
  • To companies we plan to merge with or acquire;
  • Supporting our audit, compliance and corporate governance functions.

With other parties as permitted or required by law and regulations: We may share information about you with other parties if we are required to do so to comply with a law, legal process, or regulation; or when required by law enforcement, regulatory authorities, government officials, or other third parties in connection with a subpoena, court order, or other legal process or requirement under applicable law or regulation; or, in our sole discretion, when we believe that the disclosure of Personal Information is necessary or appropriate to prevent physical harm or financial loss; or to report suspected illegal activity or investigate violations of a user agreement or to fulfill regulatory requirements applicable to providing our Services.

With your permission:  We will share your Personal Information and other information with your permission or instruction, including when you authorize an account linkage for a third-party account or platform. 

7. Why Do We Retain Personal Information?

We retain Personal Information to comply with legal or regulatory obligations and for our business purposes. We may retain personal information for longer periods than required by law if it is in our legitimate business interests and not prohibited by law. If your account is closed, we may take steps to mask personal information and other information, but we reserve our ability to retain and access the data for as long as required to comply with applicable laws. We will continue to use and disclose such personal information in accordance with this privacy policy.

8. How Do We Protect Your Personal Information?

We implement appropriate technical, physical, and administrative security measures designed to provide reasonable protection for your Personal Information against loss, misuse, unauthorized access, disclosure, and alteration. Security measures include firewalls, data encryption, physical access controls to our data centers, and information access authorization controls. However, we cannot guarantee that your data will not be lost, misused, unauthorizedly acquired, or altered. While we are committed to securing our systems and services, you are responsible for protecting and maintaining the privacy of your password(s) and Account registration information (e.g., selecting a password of sufficient length and complexity and not disclosing your account credentials to any third party). Any personal information held by any third party and about you needs to be verified as accurate and up to date. We are not responsible for protecting personal information that you transmit to us or that you receive from us, including by email, phone, or SMS, over the internet or a wireless connection, as there is no way for us to protect this information once it leaves and until it reaches us.

9. Can Children Use the Services? 

The website, application and services are not intended for individuals under the age of 18 (“Minors”). We do not knowingly collect information from minors, including personal information, or other individuals who are not legally able to use the site, application and services. If we gain actual knowledge that we have collected personal information from a minor, we will immediately delete that information and take steps to disable the account in question, unless we are legally obligated to retain such data.

10. Third Party Websites and Social Media Platforms 

The Services may contain links to websites and services owned or operated by third parties (each, a “Third Party Service”). Any information that you provide on or to a Third Party Service, or that is collected by a third party service, is provided directly to the owner or operator of the Third Party Service and is subject to the owner’s or operator’s privacy policy. We are not responsible for the content, privacy or security practices and policies of any third party services. To protect your information, we recommend that you carefully review the privacy policies of all third party services that you access.

Our Services may include access to publicly available blogs, forums, or social media platforms. Any personal information that you voluntarily transmit or post online in a public blog, forum, or social media platform may be viewed and used by others without any restriction. By using such services, you assume the risk that your personal information may be viewed and used by third parties for various purposes.

11. Others

Changes to This Privacy Policy. We may revise, modify, or amend this Privacy Policy from time to time to reflect changes to our business, website, application, or services, or applicable laws. The revised Privacy Policy will be effective as of the date it is published. If the revised version includes a material change, we will provide you with prior notice by posting a notice of the change on the “Policy Update” page of our website. We may also notify users of the change by email or other means. 

Transfer of Your Personal Information to Other Countries. Our operations are supported by a network of computers, cloud-based servers, and other infrastructure and information technologies, including, but not limited to, third-party service providers. By using our websites, mobile applications, and services, you agree that any information collected through or by this website may be transferred to, processed, and stored anywhere in the world, including in the cloud, on our servers, or on the servers of our affiliates or service providers use to provide the Services. You also consent to the transfer of your Personal Information to other countries, including countries that have different data protection rules than your country. Where your Personal Information is transferred to other countries, we will protect your information as described in this Privacy Policy.  We do not represent that our websites and services are appropriate or available in any jurisdiction. 

11. Contact Us 

 If you have general questions about our Privacy Policy and practices, or questions about your Account information or personal Information, you can contact us. We provide users with the opportunity to review their personal information and correct it if it is incorrect. You can do this at any time by logging into your support account, using the contact form, or by contacting us at support@botcoinex.com.